In a significant ruling, a judge at the Hyderabad Consumer Court has imposed a fine of Rs400,000 on Indus Motors, a car dealership, and a bank for failing to deliver a car to its rightful owner within the agreed timeline.
The case highlights the importance of timely delivery in consumer agreements and sets a precedent for accountability in the automobile sector.
According to case details, Anjum Ahmed, the car buyer, had paid Rs4,100,000 in full in February 2023 for a vehicle from Indus Motors. Despite the payment, neither the car company, the dealership, nor the bank ensured the delivery of the vehicle within the promised timeframe.
Frustrated by the prolonged delay and lack of resolution, Ahmed turned to the consumer court to seek justice.
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Presiding Judge Munir Ahmad Magsi ruled in favour of the complainant, citing the collective failure of Indus Motors, the dealer, and the associated bank to honour their contractual obligations.
Along with the Rs400,000 fine, the court also directed all responsible parties to pay the complainant profit in accordance with the company’s policy and ensure the immediate delivery of the vehicle.
This decision underscores the court’s commitment to protecting consumer rights and ensuring that companies adhere to their promises. The ruling also sends a strong message to businesses about the repercussions of neglecting customer obligations.
